Terms of engagement
Before we start engaging with each other, we ask that you look through and accept these terms.
These terms apply to any engagement you have with Callaghan Innovation, whether paid or unpaid. These terms are binding on each of us once you start to use our services or engage with us. We may change these terms at any time by giving you notice in writing of them or publishing the changes on our website.
General Expectations
- No obligation: We have no obligation to provide any service to you during our engagement, or to continue to provide it where we have in the past.
- No exclusivity: You acknowledge that any engagement we have with you won’t be exclusive and that we may be providing services to your competitors as well. We will ensure that there are protocols and procedures in place to keep your confidential information safe.
- No surprises: You must notify us as soon as you reasonably can of any issues that could generate negative media attention in relation to your organisation or adversely affect your reputation while we are engaging with you. This includes any issue that could materially damage your reputation and thereby raise media questions about the existence of our relationship with you. We have the right to immediately terminate any contractual or unpaid relationship with you if we have concerns about our reputation in association with you.
Privacy
Please note: Unless you let us know otherwise, you agree to Callaghan Innovation using this information to automatically register your business with the Regional Business Partner Network. The Regional Business Partner Network is operated by Callaghan Innovation and MBIE and includes our team of Navigators within the Regional Business Partner Network that will contact you (if you are not already registered).
Accordingly, Callaghan Innovation may disclose the information you provide to the Regional Business Partners and MBIE. Where Callaghan Innovation makes such disclosures, we take reasonable steps to require these organisations to agree to comply with the Information Privacy Principles. Otherwise, Callaghan Innovation will only disclose information if this is required by law (for example under the Official Information Act 1982), permitted under the Privacy Act 2020 or where we have your consent to do so. For more information, please see our privacy policy.
Confidentiality
During our relationship and while using our services, we are likely to exchange information that is confidential in nature. Callaghan Innovation takes confidentiality very seriously and our people (including our Regional Business Partner Navigators) are bound by confidentiality obligations in their employment and/or service agreements. We expect the same from you.
You and we both agree to take reasonable steps (including putting in place reasonable security safeguards) to protect the other party’s confidential information from disclosure or unauthorised access. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so, or in the case of Callaghan Innovation where disclosure is requested by another New Zealand government agency so long as that New Zealand Government entity is bound by a confidentiality undertaking enforceable by you in relation to the information, on substantially the same terms as included here.
Zero Tolerance
Callaghan Innovation employees treat our clients and customers with courtesy and respect and ask for the same in return.
Our staff have the right to carry out their work without violence, abuse or harassment. Any behaviour verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is unacceptable. This zero-tolerance policy includes aggression or threats made in person, over the telephone or in written communication. We consider threatening behaviour to be:
- Attempted or actual aggressive threatening physical actions made towards any member of staff.
- The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
This policy applies throughout Callaghan Innovation. It also applies to any employee away from the business premises but only in so far as it relates to the business of the organisation.
Callaghan Innovation reserves the right to remove any client or customer details from our systems and cease to correspond with or do business with you.
Other Terms
Other, more specific, terms may apply to some of the services Callaghan Innovation provides to you in addition to these general terms. Where there is any inconsistency, the more specific terms (as reasonably determined by us) prevail.
Website terms and conditions
By viewing the pages of this website, you are acknowledging that you have read and accept the following general copyright statement, and terms and conditions.
While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, Callaghan Innovation does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site.
Changes or updates to the contents of this site may occur without notice.
The sites linked to this site are not under the control of Callaghan Innovation. Callaghan Innovation is not responsible for, and makes no representation, warranties or conditions concerning the contents of any link or link contained in a linked site. Callaghan Innovation provides links to you only as a convenience and inclusion of a link does not imply endorsement, investigation or verification by Callaghan Innovation of the linked site. In accordance with internet protocol, we require that you request permission of Callaghan Innovation to link to this site. For further information, contact the website manager
This website is subject to and is to be interpreted in accordance with the laws of New Zealand and will be subject to the exclusive jurisdiction of the Courts of New Zealand.
General copyright statement
This General Copyright Statement applies to material on www.callaghaninnovation.govt.nz.
By viewing the pages of this website, you are acknowledging that you have read and accept the terms and conditions of this General Copyright Statement.
Callaghan Innovation owns, or has rights to use, all copyright and all other intellectual property rights, in this website.
You may not copy or display for redistribution to third parties or for commercial purposes any portion of this site without Callaghan Innovation’s express permission.
For more information, please see the terms and conditions below and the Privacy Statement or contact the website manager.
Our social media channels
Callaghan Innovation has a presence on Twitter, Facebook, YouTube, and LinkedIn.
Before you engage with us through our social media channels - in particular, by replying to or commenting on Callaghan Innovation’s social media posts or advertisements - we encourage you to read each channel's terms of use and also our social media terms of use: Our social media channels.
ANZCCART Statement
Ensuring the highest standards of ethical care in the treatment and use of animals in science and research
Callaghan Innovation is a signatory to the Australian and New Zealand Council for the Care of Animals in Research and Teaching (ANZCCART) Openness Agreement on Animal Research and Teaching in New Zealand.
The objective of the agreement is to inform and promote rigorous public discussion around the social, ethical and scientific use of animals in research and teaching, including the benefits, harms, and limitations.
Callaghan Innovation does not carry out research or teaching that involves the use of animals. We acknowledge, however, that many of our partners across New Zealand’s research, science and innovation ecosystem do. We therefore support the use of animals in principle in research or teaching to advance understanding and treatment of serious health conditions, including animal health conditions, where there is no practicable alternative.
As signatories to the Openness Agreement, we join with our partners to commit to and ensure the highest standards of animal welfare in all research and teaching that involves the use of animals. Such research must be undertaken only with ethical approval, as required by law, and in consideration of the Three Rs of humane experimental techniques when animals are used in research and teaching (Replacement, Reduction, and Refinement).
Our Commitment
By signing this Agreement, we make a public pledge to meet the following five commitments, alongside the basic principles of openness which underpin them:
- We will be clear about why and how we use animals in research and teaching
- We will enhance our communications with the media and the public about our use of animals in research and teaching
- We will enhance our communications with tangata whenua about our use of animals in research and teaching
- We will be productive in providing opportunities for the public to find out about research and teaching using animals
- We will report on progress annually and share our experiences.
For more information, visit anzccart.org.nz.